Frequently Asked Questions

MindWize was founded with a mission to break down the traditional barriers to therapy and make mental health care more accessible to everyone. Today, it stands as the largest therapy service, providing professional, affordable, and personalized therapy in a convenient online format. Our vast network of licensed therapists has empowered people to take control of their mental well-being and strive towards their personal goals.

We require every therapist providing Therapist Services on the Platform to be a registered and/or licensed (as applicable) and experienced counsellor, psychologist, social worker, or therapist. Therapists must have a relevant academic degree in their field, at least 3 years of experience, and have to be qualified and credentialed by their respective professional organization after successfully completing the necessary education, exams, training, and practice requirements as applicable. For the avoidance of doubt, therapists are referred to on this site and related apps/sites by their title and U.S., U.K., or Australian credentials, whichever is applicable.

The professionals who work through us are registered therapists who hold the proper credentials to provide therapy. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your therapist won't be able to make any official diagnosis, to fulfill any court order or prescribe medication.